Refund policy

30-Day Returns

You have 30 days after receiving your item to request a return. Once a return is approved, you are responsible for return shipping costs, except when the item arrives defective, damaged, or incorrect — in those cases, Optiworks Studio covers return shipping and will provide a prepaid label or reimburse the cost.

Fix: original wording (“Return shipping is the responsibility of the customer until the item is defective or damaged”) read backwards — it never actually stated who pays once an item is defective. This version states both sides explicitly.

Eligibility

To be eligible, your item must be unworn or unused, in its original condition and packaging, with tags attached. You'll need your receipt or proof of purchase. Custom or personalized orders (including made-to-order CAD variations) are final sale and not eligible for return unless defective.

Addition: explicitly ties the existing “custom products” exclusion to Optiworks' actual custom-order CAD work, and confirms defective custom items are still covered.

Damages, Defects, and Wrong Items

Please inspect your order within 7 days of delivery and contact Hello@OptiworksStudio.com immediately if the item is defective, damaged, or incorrect. Claims reported after 7 days will be evaluated on a case-by-case basis. We'll evaluate the issue and, where approved, provide a replacement, refund, or prepaid return label at no cost to you.

How to Start a Return

Contact Hello@OptiworksStudio.com to request a return. Items sent back without a prior return request will not be accepted. If approved, you'll receive instructions on how and where to send your package. Approved defective/damaged/wrong-item returns ship to Oswego, IL 60543 using the prepaid label provided; customer-preference returns (change of mind, wrong size, etc.) ship to the same address at the customer's cost.

Exceptions / Non-Returnable Items

●      Perishable goods (not applicable to current product lines, retained for future use)

●      Custom or personalized products (special orders, personalized items) — unless defective

●      Personal care goods

●      Hazardous materials, flammable liquids, or gases

●      Sale items and gift cards — unless the item arrives defective, damaged, or incorrect

Exchanges

The fastest way to get a different item is to return what you have and, once that return is accepted, place a new order for the item you want.

Refunds

Once your return is received and inspected, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Original shipping charges are non-refundable, except where the return is due to a defective, damaged, or incorrect item. If more than 15 business days have passed since your return was approved and you haven't received a refund, contact Hello@OptiworksStudio.com.